IT Professional

IT Professional with extensive experience in systems engineering, project management, and global multi site management within the corporate, government and military environments. Proven abilities in requirements management, service delivery implementation and troubleshooting resulting in operational excellence. Expertise in enterprise storage, cloud and hybrid solutions, backup and recovery, disaster recovery and business continuity. Specializing in providing technical solutions to complex business problems. Adept at leading multi-disciplinary teams, training, mentoring and team building. Excellent leadership, team collaboration, analytical and technical writing skills.

NetApp Certified Data Management Administrator (NCDA) Clustered Data ONTAP
Storage Network Industry Association (SNIA) Certified Storage Professional
Linux Professional Institute (LPI) Certified
MCSE, MCSA, MS Exchange    CompTIA Network+ / Linux+  / A+
Career Experience
Maxim Healthcare Services
August 2019 – Present
Manager – Systems Engineering

Responsible for overseeing the operational and implementation aspects of Maxim’s on premise production data center, Disaster Recovery site at Equinix and cloud-based (AWS and Azure) infrastructure platforms and services by directing the activities of a Systems Engineering team (six Systems Engineers) and Systems Operations (seven System Administrators). Supporting over 4,000 employees across the USA, who support 60,000 + healthcare providers. Working closely with Enterprise Architecture, IS Security, Project Management, Procurement teams and others to define and deliver the capabilities described in Maxim’s technology roadmaps, managing the lifecycle of infrastructure services including planned maintenance and enhancements. Collaborates with our Application Development teams to support our 100+ in house developed applications and solutions, and enterprise applications. Involved in requirement gathering with developers and business units to provide infrastructure design and full stack support, robust monitoring and alerting, while meeting security and compliance requirements. Manage vendor relations, promotes employee professional development and training, interviews and hires staff.

Maxim Healthcare Services Columbia, MD
March 2018 – Present
Senior Systems Engineer

Senior Systems Engineer at the corporate headquarters in Columbia, MD. Supporting over 4,000 users across the US. Responsible for over 1.1 PB of Enterprise Storage ( NetApp AFF 8040, Pure Storage array, HPE 3PAR ). Manage 750+ Microsoft Windows servers in Prod\Stage\Test\Dev environments hosted on VMWare ESX 6.5, on Cisco UCS and in Microsoft Azure. Subject Matter Expert on an Agile team working with our developers to migrate on premise healthcare applications to Azure. Building and managing in Azure resource groups, using ARM templates and Azure cloud shell. Built Azure Site Recovery (ASR), Azure Backups, Azure Monitor and reporting, Log Analytics and Dashboards. Designed, deployed and configured a new Rubrik data protection solution including archive to Azure. Led training and mentoring of Systems Engineering and Operations teams.

HauptCloud Consulting, Columbia MD
June 2017 – Present
Freelance Web Developer and IT Consultant

Amazon Web Services Registered Consulting Partner: APN Partner ID 1018361 and available on AWS IQ. Providing technology consulting for cloud data storage and high availability, disaster recovery and business continuity. Designing and implementing WordPress websites for non-profit organizations and small businesses hosted on Amazon Web Services EC2 instances, S3 storage and Route 53 DNS.

FTI Consulting, Annapolis, MD
April 2005 – June 2017
Senior Systems Engineer

Senior Systems Engineer with FTI Consulting corporate Information Technology Group (ITG) based in Annapolis, MD. In charge of Corporate Enterprise Storage, Backup & Recovery, DR-BCP for over 5000 users in over 80 offices around the world. Managed IT hardware and software valued over $10 million and over 2 PB of data in our Data Centers in Annapolis, Arizona, Hong Kong, and England. Subject matter expert for NetApp storage, EMC NetWorker backup & recovery, EMC Data Protection Advisor, Iron Mountain, Double-Take replication. Worked with VMware vSphere, MS AD & Exchange, MS SQL to design storage and backup solutions and resolve issues. Managed SarbOx audit requests and ensured compliance. Designed and implemented storage and DR\BCP solutions improving company efficiency and reducing costs. Worked closely with DBAs and our AppDev team to design and deploy applications. Produced architecture diagrams, SOPs, and service books. Trained and mentored other engineers and staff.

USinternetworking ( USi ) Annapolis, MD
October 2003 – April 2005
Senior MS Exchange Engineer – Client Technical Lead

Senior Microsoft Exchange engineer in charge of 14 global clients, 75+ servers, and over 23,000 hosted user mailboxes for the leading Application Service Provider (ASP) in the industry. Designed, built and supported Windows Active Directory and Microsoft Exchange hosting solutions in a world class data center. Evaluated, tested solutions, developed documentation for new products and features. Provided Tier 3 support, troubleshooting and issue resolution for MS Exchange, AD, networking and security issues.


General Dynamics AIS Washington, DC
July 2002 – October 2003
Senior Network Engineer

IT Contractor supporting the United States Senate for the Sergeant At Arms (SAA) IT Support staff. Provided Tier Three support to Senate IT staff and end user customers to 130+ Senators and Committee offices in Washington DC and over 450 state offices across the country. Provided expert technical assistance, guidance and troubleshooting to Senate IT staff that are responsible for 9000+ workstations and 1000+ servers. Supported Microsoft servers and desktops, MS Exchange servers.

CTGi Fort Meade, Md
August 1999 – July 2002
Technical Consultant (Contractor)

IT Contractor providing all levels of Unix and MS Windows, server and desktop systems administration support to government and military customers as part of the Directorate IT Support at the National Security Agency (NSA). Responsible for MS Exchange email systems and tape backups.

US ARMY National Security Agency Fort Meade, Md
January 1997 – August 1999
US Army Signals Intelligence Analyst, 98C (Arabic)

Served as Surveillance and Warning Analyst in the Special Support Activity (SSA) at the National Security Operations Center (NSOC), an elite, quick–reaction unit of the National Security Agency. Provided time–critical, all–source intelligence in direct support to Joint Chiefs of Staff directed operations worldwide. Deployed worldwide to maintain and troubleshoot satellite communications equipment disseminating tactical intelligence and threat warning information to Allied and US Forces worldwide


Bachelor of Arts, Excelsior College

Defense Language Institute Foreign Language Center (Arabic)

Volunteer Experience
Soccer Association of Columbia / HC
June 2017 to Present
Vice President of SAC Juniors Programs, Member of the Board of Directors

Director of the SAC Juniors Program, of over 520 children, ages 3 to 6 years old, and 100+ volunteer coaches. Led a successful rebranding of the program that includes a new website I built, , increased marketing and community outreach. With the help of the great staff at SAC, we provide a fun and productive environment for young soccer players and their families. SAC is the second largest youth soccer club in Maryland and has served the families of Howard Count and central Maryland since 1971.

Soccer Association of Columbia / HC
September 2010 to Present

Youth Soccer Coach for Travel and Recreation, Boys and Girls teams. 

USSF National “D” Coaching License.

USSF Grade 8 Referee

US Army NCO, Coach, Mentor, Manager
Enterprise Storage
NetApp, Pure Storage, EMC, 3PAR
AWS CloudFormation, Azure ARM templates, Ansible, GitHub, Microsoft DevOps (VSTS), VS Code, PowerShell, JSON, YAML
Backup & Recovery
Rubrik, EMC NetWorker, EMC Data Protection Advisor, Symantec NetBackup & Backup Exec., Commvault, Double-Take LTO Tape libraries: Quantum, Oracle (StorageTek), HP
VMWare: vSphere and vSphere Hypervisor ESXi , versions 5.x and 6.x Amazon Web Services: VPCs, ELB and Auto Scaling, EC2 Instances, RDS databases, Cloud Formation, Oracle VM Virtualbox
Disaster Recovery
Zerto, Iron Mountain, Sungard, AT&T Data Centers, Equinix Data Centers, Double-Take, Amazon Web Services, Azure Site Recovery

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